HCL Jobs for the Post of Associate Consultant in Chennai

JOB TITLE: Associate Consultant

HCL Jobs is looking for an Associate Consultant post in Chennai. We discuss all the details about the job, the job description, and the application procedure. HCL Jobs

JOB DETAILS:

JOB DESCRIPTION:

• To adhere to quality standards, regulatory requirements, and company policies
• To provide support for on-call escalations and incident and problem management
• To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives
• To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.